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The Team

At Bright Dawn Home Care, we currently have a number of Care Assistants operating in the Solihull Borough and surrounding areas. Our team of Care Assistants and office staff are chosen for their dedication to enhancing the quality of lives of people who need their help and support.

Their rewarding hard work really makes a difference to people every single day. Relationships are incredibly important to us. When a Care Assistant is matched with a client; they will always remain a familiar and friendly face, to provide consistency of care.

Our Care Assistants are specially trained, carefully selected, and assessed to ensure they are a suitable match for the client.

Our small and dedicated team enjoy working closely with clients and their families allowing for a more personable and specialised service throughout their care journey.

Tracy Ferreira
Managing Director

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.

Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

Sanet Hankins
Care Manager

I have worked in the care industry for the last 16 years in various roles. I have a strong back ground in Complex care working with clients with spinal injury, MND, MS and brain injury. I have also worked as an assessor and have a training qualification and my Care Leadership and Management Level 5. I have worked with both adults and children. I worked as a Regional Care Manager in my last role for 16 months overseeing the care for clients in their own home with a range of disabilities. My ethos is that I would like to improve the quality of life and make a difference. I like to support both my staff and clients by going the extra mile. In my position as Care Manager for Bright Dawn Home Care I am hoping to lead a team of carers to give exceptional care and ensure quality is maintained all round.

Kate Richman
Recruitment and Retention Coordinator

I have worked in different fields of the recruitment world From John Lewis to Traffix a Traffic management Company. I have a passion for recruitment and love getting the right person the perfect job role.
Working for Bright Dawn Home Care I get a real sense of achievement recruiting fabulous Carers for our Clients. Its lovely getting the great feedback from Families and knowing their loved ones are being cared for in the best way and always going that extra mile to make sure they are happy. I always have in the forefront when Interviewing candidates to join our team how I would feel if this person was taking care of my Mum, so only take on the best. I am proud to be part of a fabulous team and take pride in working for a great Company.

Laura Harper
Care Co-ordinator

Laura has worked within the care industry for about 13 years, starting off as a carer and has spent most of that time working within Nursing and residential care homes,where she gained most of her invaluable hands on experience.  Whilst working a team leader in her last setting she gained experience in working with end of life patients, dementia  clients and other mental health illnesses, whilst leading and mentoring new starters into the role. Laura is working towards her NVQ level 5 in leadership and management and actively participates in new starter training as she passionately believes in giving new carers the tools and knowledge to complete their job at a high standard.

Justine Weston
Finance Assistant

Justine has worked in accounts for 12 years and has achieved AAT Level 2. She had never worked in the Care Industry before and has therefore extended her current knowledge base. She is the friendly voice at the end of the phone to talk through any queries you may have and is enjoying the challenges the care industry has to offer.

Stephanie Moore
Junior Care Coordinator

I enjoy working for Bright Dawn Home Care. It has taught me that there is so much more to care than just simply caring for someone. It has taught me that you can build bonds and professional relationships with clients to enable them to trust and depend on us as a service and I like that challenge. As a Care Coordinator I like the commitment of being able to provide an effective service and running a team of Care Assistants to also ensure that they provide the care that we say that we do within our ethos. Being a Care Coordinator for Bright Dawn Home Care is my next step up the ladder and is something that I have worked towards for a long time. I have worked in care for 4 years within many different sectors i.e., Learning Disabilities, Complex, Palliative and Dementia Care. I have been a Health Care Assistant, Field Care Supervisor and also a Regional Branch Trainer in Health and Social Care for 2 years teaching all mandatory training for nursing and care agencies.

Kayleigh Underhill
Marketing Co-Ordinator

I have worked for Bright Dawn Home Care for almost 2 years now. I started as a caregiver and decided to take my care career to a next level and become Marketing Co-ordinator. Whilst working with Bright Dawn Home Care I have completed my Dementia Level 2 and in the process of completing my NVQ Level 2. Prior to this I worked in the insurance industry whilst I was at college studying my Access to Health. I have always wanted to do care since I left school and will continue to progress my health education and knowledge.

Trained, Dedicated, Compassionate

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