Our ethos is provide the best quality and consistent care service to our clients, each and every day. We believe its not what service we can offer for you, it’s what service you would like us to provide for you.
Each of our services is tailored to the individual’s wishes, needs, and wellbeing; it’s flexible and allows for their changing needs.
In order to provide a quality and relationship driven service, we ensure that it’ll always be the same Care Assistants smile your family member sees each day. To enable us to provide a dignified service, we ensure our calls are a minimum of an hour long; at a time suitable to the client.
Tracy started her home care agency in Solihull in 2008 to provide a different kind of home care service, as she is passionate about helping people to remain independent in their homes for as long as possible.
This stems from Tracy’s personal experience regarding care for her father, who had to go had to leave his own home and go into residential care due to lack of quality care support available to him.
Being a smaller care company enables Bright Dawn Home Care to provide a more bespoke, person-centred service; building relationships with our clients and their families.
Putting the client at the heart of everything we do, allows us to be an exclusive personable care company.